In my previous career I was a computer programmer. Then I went to nursing school, got a BSN (cum laude) and passed the NCLEX. As an RN, I returned to programming to work on information-related tasks of nursing.
When nurses complain that the technology-based tools (especially EHRs) that they are tasked to use slow them down, usually what they mean is that these tools don’t model their workflow. We talk about workflow a lot! But what is it? Why is it so important? And why is it so hard to model with computerized/electronic/mobile tools?