It’s the Workflow, Stupid

It’s the Workflow, Stupid

When nurses complain that the technology-based tools (especially EHRs) that they are tasked to use slow them down, usually what they mean is that these tools don’t model their workflow. We talk about workflow a lot! But what is it? Why is it so important? And why is it so hard to model with computerized/electronic/mobile tools?
Laguna Honda Hospital and Rehabilitation Center — San Francisco

A garden to tend

I recently read Dr. Victoria Sweet's 2012 recounting of her twenty years at San Francisco's venerable Laguna Honda rehabilitation center, recently transformed from almshouse (the last one in America) to hospital. Her…